HELP CENTER
Find answers to common questions and get the support you need.
QUICK LINKS
GETTING STARTED
1. Create Your Account
Sign up for a free account to access basic learning materials and community features.
- • Go to the registration page
- • Enter your email and create a password
- • Verify your email address
- • Complete your profile
2. Choose Your Learning Path
Select a learning path that matches your goals and experience level.
- • Web Security - Learn about XSS, SQL injection, and more
- • Network Security - Master network protocols and defenses
- • OSINT - Discover open-source intelligence techniques
- • Certification Prep - Prepare for industry certifications
3. Start Your First Lab
Dive into hands-on learning with our interactive labs.
- • Navigate to the Interactive Labs section
- • Choose a lab that interests you
- • Follow the step-by-step instructions
- • Complete challenges and earn points
TECHNICAL ISSUES
Labs Not Loading
If labs are not loading properly, try these solutions:
- • Clear your browser cache and cookies
- • Disable browser extensions that might interfere
- • Try a different browser (Chrome, Firefox, Safari)
- • Check your internet connection
- • Contact support if the issue persists
Video Playback Issues
Having trouble with video content?
- • Ensure you have a stable internet connection
- • Try lowering the video quality
- • Update your browser to the latest version
- • Disable VPN if you're using one
Account Access Problems
Can't access your account?
- • Use the "Forgot Password" feature
- • Check your email for reset instructions
- • Ensure you're using the correct email address
- • Contact support if you need account recovery
BILLING & PLANS
Managing Your Subscription
Learn how to manage your subscription and billing information.
- • Access your billing dashboard from your account settings
- • Update payment methods and billing information
- • View your billing history and invoices
- • Change your subscription plan
Canceling Your Subscription
How to cancel your subscription and what happens next.
- • Go to your account settings
- • Click on "Subscription" or "Billing"
- • Select "Cancel Subscription"
- • Confirm your cancellation
- • You'll have access until the end of your billing period
Refunds
Our refund policy and how to request a refund.
- • 30-day money-back guarantee for all plans
- • Contact support within 30 days of purchase
- • Provide your order number and reason for refund
- • Refunds are processed within 5-7 business days
NEED MORE HELP?
Can't find what you're looking for? Our support team is here to help.